Shipping Policy

Effective Date: September 6, 2026

Version: 2.0

Thank you for choosing Coolway-US. We are committed to providing you with efficient, transparent, and reliable logistics and shipping services. This Shipping Policy is designed to help you understand our order processing, shipping fee calculations, transit times, and important delivery guidelines.

I. Order Processing Time

  1. Standard Processing PeriodStandard orders for all in-stock items will be processed and packed within 1 to 3 business days (Monday through Friday, excluding public holidays) following successful payment completion.
  2. Peak Seasons & Promotional DelaysDuring peak shopping periods such as Black Friday, Cyber Monday, major holidays, or site-wide sales events, order volumes may surge, and processing times may be extended to 3 to 5 business days. We appreciate your patience and understanding.
  3. Order Confirmation & Shipment NotificationOnce your package has been packed and handed over to the logistics carrier, we will send a Shipment Confirmation Email to the email address provided at checkout, containing your tracking number and a tracking link.

II. Shipping Zones & Rates

Currently, the Coolway-US delivery network primarily covers the contiguous United States and select specific regions. Specific shipping fees and coverage areas are outlined below:

Shipping ZoneShipping RatesEstimated Transit Time
Contiguous USFree shipping on orders over $50; a standard shipping fee of $5.99 applies to orders under $503 – 7 business days
Remote US Regions
(Alaska, Hawaii, Puerto Rico, etc.)		Shipping rates calculated in real-time based on actual weight and carrier rates7 – 14 business days
International ShippingDirect international shipping from the US website is currently unavailable; please visit your respective country or regional official site–

Note: Shipping fees may vary based on expedited services selected (if applicable) or real-time promotions active at final checkout. Please refer to the exact amounts displayed on your checkout page.

III. Transit Times & Carriers

  1. Partner CarriersWe primarily partner with major US courier services (including but not limited to FedEx, UPS, USPS, and DHL eCommerce) to ensure your packages are delivered safely and on schedule.
  2. Transit Time Details
    • Standard Shipping: Typically takes 3 to 7 business days to arrive across most of the contiguous US once dispatched.
    • Expedited Shipping: If selected during checkout, delivery time can usually be shortened to 2 to 3 business days (additional expedited fees apply).
  3. Force Majeure FactorsPlease note that the transit times above are estimates. Extreme weather conditions, natural disasters, traffic controls, major holiday logistics congestion, and customs inspections may impact actual delivery times. We sincerely apologize for any inconvenience caused and recommend planning your purchases in advance.

IV. Order Tracking & Delivery

  1. Real-Time TrackingYou can use the tracking number provided in your shipment email to check the latest logistics status on the respective carrier’s official website at any time.
  2. Shipping Address AccuracyPlease carefully verify your recipient name, detailed address (including house/apartment numbers), phone number, and email address when placing your order. If a package is returned or lost due to an incorrect, incomplete, or unreachable address provided by the buyer, any resulting return shipping fees and related losses will be borne by the buyer.
  3. Inspection & Delivery Tips
    • We recommend inspecting the exterior packaging for damage upon delivery.
    • If you notice severe damage, deformation, or torn packing tape, please take photos as evidence before signing and raise an issue directly with the courier on the spot.
    • If you discover missing items, damage, or quality defects after unboxing, please take photos and contact our customer service team within 48 hours of receipt so we can resolve the issue promptly.

V. Lost & Delayed Packages

  1. Package Marked as Delivered But Not ReceivedIf tracking information indicates the package has been delivered, but you cannot locate it:
    • First, check around your property, mailbox, front porch, leasing office, or inquire with neighbors.
    • If the package remains unfound within 24 hours of delivery confirmation, contact our customer service team immediately so we can assist in filing a claim with the carrier and conducting an investigation.
  2. Severe Transit DelaysIf your package shows no tracking updates for more than 7 business days past the estimated delivery date, please reach out to us. We will open an internal customer service ticket to trace and follow up with the carrier.

VI. Contact Us

If you have any questions regarding this Shipping Policy or need details on the delivery status of a specific item, please reach out to us through the following channels:

  • Official Email: support@coolway-us.com
  • Customer Service Hotline: 1-800-XXX-XXXX (Monday to Friday, 9:00 AM – 6:00 PM EST)
  • Live Chat: Visit the Live Chat widget in the bottom right corner of the Coolway-US official website.

We hope this shipping policy provides you with clear guidance. Coolway-US remains dedicated to bringing you an exceptional shopping and delivery experience!

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