Refund policy

To start a return, click here: Coolway Returns
  • Return Fee: A $11 return fee applies, and it is the customer’s responsibility to cover this cost.

Hassle-Free Returns & Free Size Exchange
At Coolway, we’re committed to ensuring you’re completely satisfied with your purchase. That’s why we offer a 30-day return & exchange policy—giving you peace of mind after your purchase.

During special discount periods, including Black Friday, we accept size exchanges only. Returns are not available.

Free Size Exchange – Guaranteed Fit
We know finding the perfect fit is key. That’s why we offer a FREE size exchange on any items that don’t fit just right! Simply request an exchange within 30 days, and we’ll send you the new size with no additional charge for shipping.

  • Easy Size Exchange: Choose the size that suits you better—absolutely free of charge!
  • One Exchange Per Order: You can exchange for a different size, but only one exchange per order. Be sure to pick the right size before submitting your exchange request.

Returns

  • Return Period: You have 30 days from the date of receiving your item to request a return.
  • Condition for Returns: For your return to be accepted, the item must be unworn, with tags, and in its original packaging. You will also need your receipt or proof of purchase.
  • Packaging Matters: If items are returned without their original packaging or missing contents, the return will be denied.

To initiate your return, click here: [Coolway Returns]Damaged or Incorrect Items

  • Quick Resolution: If you receive an item that is damaged, defective, or incorrect, contact us immediately! We’ll work fast to resolve the issue and make things right.

Refunds

  • Refund Process: Once we’ve received and inspected your return, we’ll notify you if your refund has been approved. If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card issuer may take additional time to process the refund.
  • Need Help? If it’s been more than 15 business days since your refund was approved and you haven’t received it, please contact us at supportus@coolway.com
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